Thursday, 8 September 2011

A CRM With Everything You Need


CRM software systems isn’t just a good to have sort of but it can do wonders for your business and help improve the productivity of your business. CRM system can be used to manage the entire sales process. This could include scheduling appointments, storing contact details, activities and to-dos, recording all interactions with customers as well as generating accurate reports to understand the result of the process.

CRM As A Need:

CRM System is the one whole source for you to manage your entire business. Starting with Sales aspects, the system can help you generate leads into customers, then it can classify these leads into different categories so that you can spend time on the ones who are possibly going to be customers. Analyse the sales report and see how is  the business going and how are the sales team working. Then ensure that your customers are getting good service and all the information can be easily stored in the system so that whenever required everything is available instantly. This does save a whole lot of time of your service executives. Then try getting more customers with various marketing campaigns. CRM will give an idea on whom to target and it will keep a record of everything.

Where to find a good CRM System?

Maple CRM is a customizable easy to use CRM with useful features for your business. You can manage Sales, Marketing and Customer service in an efficient way using Maple CRM. All in all a simple integrated software that suit any type of business and can help in business functions.
For more details, please visit http://maplecrm.com

Friday, 2 September 2011

Hosted CRM Vs On Premise CRM


Hosted CRM Vs On Premise CRM : Know the difference

Fundamentally this model relates to buying a house over renting an apartment. With the On-premise CRM Solution, the business is buying a house and thus retaining the ownership. Alternatively, when you rent an apartment, you pay the landlord a monthly fee which is Hosted CRM.

Further discussing more about Hosted CRM and OnPremise CRM, the major benefit of Hosted CRM is its 'Time to Value'. A business could have a CRM system up and running on the same day when the purchase is made. Also, you would not need any IT staff to maintain the CRM system nor you would need to buy specific hardware or upgrade your system configuration for Hosted CRM. Everything will be handled and maintained by the CRM provider as part of the monthly fees. The costing will be based on the licensing or per user wise which is far less than the cost you would invest in buying On-premise CRM. Definitely the drawback here is not to have the ownership of the system. Though you own your data which is at the server space of what is provided, you do not have control over the infrastructure behind it. There is certainly risk as things are not in your control. For those who need extensive customization, hosted CRM is not the option. Hosted CRM solutions are location and computer independent, so small business CRM users are free to use their CRM tools anywhere, any time.

On-Premise CRM provides flexibility in customizing the functionalities as you would like. It gives a business full control over every bit of data. Large companies choose this method for its integration enhancements or its level of security and control. The largest drawback of On-Premise CRM are the up-front costs. The per user cost is substantially higher than that of the Hosted solution. Businesses may begin to have savings within a few years. If you take costs over a longer period, such as 10 years for example. Keep in mind that this option still requires application maintenance, services, upgrades as well as the hardware infrastructure. Also requires IT staff to manage the whole application.

What to Choose?

Considering the above grounds, ultimately you have to choose the type of CRM that will work best for your business, both from the point of process and finance. Whichever you choose, spend the time doing the homework. Understand and analyse your business process and compare the CRM products to see which suits your business type. This will make your decision much more rewarding to your company. 

To add in, nowadays you will hear mostly about Hosted CRM. Thats because Hosted CRM softwares are on the rise and is accessible from anywhere in the world which makes it more beneficial for businesses.

Consider looking in at Maple CRM? Visit http://maplecrm.com 
Maple CRM is a simple and efficient CRM software for small and medium organizations.